Use this form to sign up for OR inquire about CASCOM Internet. Review the below terms of service, this will serve as your notice about our internet intended usage and capability along with prpeparing your expectations of performance. These are the terms you agree to IF you become a customer. Even though we are the last possible option you have for internet service we still provide a very high quality and reliable product.
We serve 100% of Medina county. Less than 1% of of installations fail. You will not be obligated if we cannot get a 100% strong LTE signal, a full 8×8 MIMO link, or if you do not approve the mounting/cabling proposal. All Antenna and power adapter equipment will remain property of Castroville Computers, charges/costs/fees are not purchases the internet antenna equipment. The labor costs billed/invoiced are not refundable, the terms are month to month and continued usage is an indication of your approval of these terms. Using the service at anytime during a month is your agreement that you will pay for that month of service. While the internet antenna is in place or on your property you authorize us to access it without any other notice once it is installed. We have your permission to go onsite and adjust, repair, or reclaim the antenna. We reserve the right to recover the antenna at anytime for any reason. We do not troubleshoot via text messaging, all support will provided via our website troubleshooting ticket system/e-mail. All roof/eave/mount maintenance and repairs are the responsibility of the building/home owner
We serve internet to areas that other ISPs cannot or will not serve. This is “Last Mile” service, after all other delivery methods such as cable, Fiber, Satellite have reached their limits… we push past and use extended effort with Wireless LOS Point to point links and LTE methods. Please keep in mind this technology is good and reliable but it is not a competitor to fiber or cable, there are no gaurenteed or promised speeds and downtine/repairs have many variables. This service is for those who have tried ALL other options. You must agree and to and understand that we are not responsible for your Work, School, or TV even though all those services are okay to use with our internet. Getting referred by a friend or family member with the service is best.
